Return & Refund Policy

Thank you for shopping with RLTplus. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

  1. The Return Window
    Our return window is valid for 30 days from the exact calendar date your tracking number indicates the package was successfully delivered to your shipping address. If 30 days have gone by since your delivery, we unfortunately cannot offer you a refund or an exchange.
  2. Condition & Eligibility Requirements
    To be eligible for a successful return, your item must meet the following strict criteria:
  • The item must be completely unused, unwashed, and unaltered.
  • The item must remain in its original factory packaging.
  • All original tags, labels, and accessories must be securely attached.
  • You must possess the original receipt or proof of purchase.
  1. Damaged, Defective, or Incorrect Items
    If your item arrives broken, defective, or if you received the completely wrong product, we will issue a 100% full refund or arrange a free replacement shipment immediately.
    To claim a damage resolution, you must email our support team at support@rltplus.com within 5 days of delivery with the following required evidence:
  2. Your active order number.
  3. High-resolution photographs or video footage displaying the defect, error, or broken component.
  4. A clear photograph of the physical shipping label attached to the outer delivery packaging.
    Please Note: Do not mail physically broken or defective items back to us. Once your digital evidence is verified and approved, we will process your remedy right away.
  5. Sizing Issues and Change of Mind (Buyer’s Remorse)
    We work hard to provide highly detailed sizing charts, measurements, and explicit descriptions for all products. Because our goods depart directly from international fulfillment and manufacturing hubs, we do not offer free return shipping labels for standard buyer’s remorse, changes of heart, or user-selected sizing errors.
  • The buyer is entirely responsible for booking and paying for a trackable, insured return shipping service.
  • Original shipping charges and return shipping fees are completely non-refundable.
  • Critical Requirement: You must contact our support staff first to receive a designated warehouse authorization code and regional address. Never mail packages back to the sender address listed on your parcel packaging, as our decentralized fulfillment hubs cannot process unauthorized inbound
    shipments.
  1. Non-Returnable Items
    For safety, logistical, and hygiene reasons, the following items are strictly excluded from our returns framework:
  • Clearance, liquidation, final sale, or promotional discount items.
  • Digital gift cards or downloadable software products.
  • Customized, tailor-made, or personalized merchandise.
  • Intimate personal care, cosmetics, undergarments, or health goods.
  1. Lost Packages or Extreme Shipping Delays
    We monitor all consumer packages from dispatch to final delivery. A shipment is officially deemed lost if it fails to arrive within 60 days from the initial shipping confirmation date (excluding regional customs delays, severe weather disruptions, or nationwide carrier strikes). If your item crosses this 60-day window without delivery proof, you qualify for a full refund or free reshipment.
  2. Refund Processing Timelines
    Once your return package reaches our designated warehouse and passes a quality control evaluation, we
    will issue an email confirmation outlining its approval or rejection.
    If approved, your refund will immediately be queued and credited back to your original payment method
    within 5 to 10 business days. Please note that banks and credit card institutions may require adReturn & Refund Policy
  3. Thank you for shopping with [Insert Brand Name]. We want you to be completely satisfied with your
  4. purchase. If you are not entirely happy with your order, we are here to help.
  5. The Return Window
    Our return window is valid for 30 days from the exact calendar date your tracking number indicates the
    package was successfully delivered to your shipping address. If 30 days have gone by since your delivery,
    we unfortunately cannot offer you a refund or an exchange.
  6. Condition & Eligibility Requirements
    To be eligible for a successful return, your item must meet the following strict criteria:
  7. The item must be completely unused, unwashed, and unaltered.
  8. The item must remain in its original factory packaging.
  9. All original tags, labels, and accessories must be securely attached.
  10. You must possess the original receipt or proof of purchase.
  11. Damaged, Defective, or Incorrect Items
    If your item arrives broken, defective, or if you received the completely wrong product, we will issue a
    100% full refund or arrange a free replacement shipment immediately.
    To claim a damage resolution, you must email our support team at [Insert Support Email] within 5 days
    of delivery with the following required evidence:
  12. Your active order number.
  13. High-resolution photographs or video footage displaying the defect, error, or broken component.
  14. A clear photograph of the physical shipping label attached to the outer delivery packaging.
    Please Note: Do not mail physically broken or defective items back to us. Once your digital evidence is
    verified and approved, we will process your remedy right away.
  15. Sizing Issues and Change of Mind (Buyer’s Remorse)
    We work hard to provide highly detailed sizing charts, measurements, and explicit descriptions for all
    products. Because our goods depart directly from international fulfillment and manufacturing hubs, we do
    not offer free return shipping labels for standard buyer’s remorse, changes of heart, or user-selected
    sizing errors.
  16. The buyer is entirely responsible for booking and paying for a trackable, insured return shipping
    service.
  17. Original shipping charges and return shipping fees are completely non-refundable.
  18. Critical Requirement: You must contact our support staff first to receive a designated warehouse
    authorization code and regional address. Never mail packages back to the sender address listed on
    your parcel packaging, as our decentralized fulfillment hubs cannot process unauthorized inbound
    shipments.
  19. Non-Returnable Items
    For safety, logistical, and hygiene reasons, the following items are strictly excluded from our returns
    framework:
  20. Clearance, liquidation, final sale, or promotional discount items.
  21. Digital gift cards or downloadable software products.
  22. Customized, tailor-made, or personalized merchandise.
  23. Intimate personal care, cosmetics, undergarments, or health goods.
  24. Lost Packages or Extreme Shipping Delays
    We monitor all consumer packages from dispatch to final delivery. A shipment is officially deemed lost if it
    fails to arrive within 60 days from the initial shipping confirmation date (excluding regional customs delays,
    severe weather disruptions, or nationwide carrier strikes). If your item crosses this 60-day window without
    delivery proof, you qualify for a full refund or free reshipment.
  25. Refund Processing Timelines
    Once your return package reaches our designated warehouse and passes a quality control evaluation, we
    will issue an email confirmation outlining its approval or rejection.
    If approved, your refund will immediately be queued and credited back to your original payment method
    within 5 to 10 business days. Please note that banks and credit card institutions may require additional
    processing days to post the balance to your accountditional
    processing days to post the balance to your account